If you are having difficulty with your account, and cannot find the answer in our Support and FAQ pages, you may email customer support. You will get a response within 24 hours. Normally, it is much faster than that during business hours.
Please note that we cannot give you your password. If you've forgotten it, you cannot access your storage space. As a last resort, you can request that we erase your storage so that you can open up a new account, but we can NOT retrieve your old files for you. Losing your password is as good as losing the combination to an unbreakable safe. There's nothing we can do to help you with this.